Refund Policy

Last updated: 3 April 2025

At BodyProjectYou, a brand of One True North Coaching Ltd, we are committed to providing high-quality fitness coaching services. Our refund policy is designed to ensure fairness and transparency. Please read the following terms carefully.

1. Individual Contractual Agreements
   
   Refund eligibility is primarily determined by the terms outlined in the individual contracts signed between One True North Coaching Ltd and our clients. Each coaching arrangement is unique, and refund conditions may vary based on the specific terms agreed upon in the contractual agreement.
   
   
2. Requesting Refunds
   
   If you believe you are eligible for a refund based on the terms of your individual contract, you must submit a refund request in writing to [refunds@bodyprojectyou.com]. Please include relevant details such as your name, contact information, and a clear explanation of why you believe a refund is warranted.
   
   
3. Refund Processing Time
   
   Refund processing times may vary depending on the nature of the refund request and the terms specified in the individual contract. We strive to process refund requests promptly and efficiently.
   
   
4. Exceptions
   
   Refunds may be granted in exceptional circumstances, such as a documented medical condition or unforeseen circumstances that significantly impact the client’s ability to participate in the coaching services. Each exception will be evaluated on a case-by-case basis.
   
   
5. Cancellation Policy
   
   Any cancellation fees or refund conditions related to the termination of coaching services will be clearly outlined in the individual contract. Clients are encouraged to review these terms before entering into a coaching agreement.
   
   
6. Contact Us
   
   If you have questions or concerns regarding the refund policy or your specific contractual agreement, please contact us at [refunds@bodyprojectyou.com]. We are here to assist you and address any inquiries you may have.

 

Please note that this Refund Policy is subject to change, and updates will be communicated through our official communication channels. By engaging in our coaching services, you acknowledge and agree to the terms outlined in your individual contract and this Refund Policy.